Customer Success Manager
Core
Ensure customers adopt Samsara's IoT platform, realize measurable business value, and drive renewals and expansion for top Mid-Market customers.
Role type
Senior Scaled Customer Success Manager (Technical Account Management)
Builds
IoT platform for physical operations (fleet safety, vehicle telematics, equipment monitoring)
Domain
IoT / Logistics / Transportation / Manufacturing
Deliverable
production ML models
Required skills
Technical account management, strategic consulting, cross-functional collaboration, problem-solving, stakeholder management, workflow transformation, product consultation, roadmap influence, cultural embedding
Preferred skills
Enterprise SaaS experience, Fortune 500 support, AI tooling, API/integration knowledge, technical enablement, Big Data tools (Databricks, PowerBI), routing/navigation/logistics domain knowledge
Technologies
Samsara Platform, Databricks, PowerBI, APIs
Responsibilities
Deeply understand and explain Samsara platform capabilities to complex Mid-Market customers; Diagnose and resolve technical issues; Lead strategic customer engagements to architect action plans for business value; Orchestrate product consultation workshops and value check-ins; Influence internal roadmaps across Product, Finance, and Support; Conduct workshops to recommend workflow changes; Champion Samsara's cultural principles.
Seniority
Mid-Senior, hands-on IC