Renewal Manager
Core
Manage in-quarter renewals and SaaS contracts, working with Customer Success and Sales to secure quotes, POs, and signatures while identifying growth opportunities.
Role type
Senior IC Renewal Manager
Builds
Renewed SaaS contracts and expanded revenue from existing customer base
Domain
IT Infrastructure Management / SaaS
Required skills
Quoting and negotiation, Salesforce proficiency, Forecasting, Contract processing, High-volume account management, Growth opportunity identification, Procurement process knowledge
Preferred skills
Software renewals experience, Technical customer persona engagement
Technologies
Salesforce
Responsibilities
Track accurate renewal/SaaS lists by quarter, account, rep, and territory; Prepare and send renewal quotes to customers; Weekly follow-up on deals, negotiation, and closing; Track all quotes and emails in Salesforce; Ensure Purchase Orders/Contracts are processed before previous contract expires; Forecast renewals and risk/churn weekly; Identify growth opportunities and price out quotes; Close and deliver on growth deals; Achieve established retention goals.
Seniority
Mid-level, hands-on IC