Customer Account Manager - Mid Market
Core
Manage a portfolio of Mid Market customers to drive adoption, retention, and renewal execution for HackerRank's technical hiring platform.
Role type
Mid-market Customer Account Manager
Builds
Customer retention and partnership growth for SaaS platform
Domain
SaaS / HR Tech / Technical Hiring
Deliverable
client delivery
Required skills
Account management, customer success, contract negotiation, CRM management, stakeholder engagement, strategic advisory, cross-functional collaboration, data logging, SaaS environment experience
Preferred skills
HR Tech familiarity, engineering team engagement, software development background, computer science background
Technologies
CRM tools
Responsibilities
Manage customer portfolio for adoption and renewals, conduct regular check-ins to ensure value realization, support renewal conversations and contract processes, act as strategic advisor to remove roadblocks, identify expansion opportunities, maintain accurate customer data in CRM, collaborate with Sales/Product/Support teams
Seniority
Mid-level, hands-on IC
