Renewals Analyst
Core
Manage customer contract renewals, support retention, and drive revenue growth by engaging directly with customers and collaborating with internal teams.
Role type
Renewals Executive (Sales/Account Management)
Builds
Customer retention and recurring revenue streams
Domain
Cybersecurity / SaaS
Required skills
contract administration, CRM management, data analysis, customer engagement, negotiation, forecasting, process improvement
Preferred skills
SaaS/subscription business models, commercial/legal aspects of renewals
Responsibilities
Execute end-to-end contract renewal process, communicate with customers to confirm details and address objections, identify upsell opportunities, prepare and finalize renewal contracts, maintain accurate renewal data in CRM, collaborate with Sales/CS/Finance/Legal teams, contribute to process improvement
Seniority
Mid-level, hands-on IC