Customer Retention
Core
Own customer renewal and enrollment recovery to prevent churn and activate stalled customers.
Role type
Individual contributor customer retention specialist (energy)
Builds
Renewal campaigns, recovery motions for stalled enrollments, and data-driven fixes for churn.
Domain
Energy / Utilities
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
outbound sales execution, campaign management, data pattern analysis, cross-functional collaboration, customer advocacy, energy domain knowledge (rates/contracts/plans), self-direction
Preferred skills
Spanish language proficiency
Technologies
CRM tools, dialers, data analytics platforms
Responsibilities
Execute partner-specific outreach to drive monthly renewals, build and run recovery motions for stalled enrollments, establish and optimize renewal cadences and scripts, analyze customer data to identify churn blockers and drive product/pricing fixes, act as the voice of the customer in cross-functional renewals groups
Seniority
Mid-level, hands-on IC
