Customer Success Manager, Enterprise (INSEA)
Core
Act as a strategic advisor and trusted partner for mid-market and enterprise clients in India and South-East Asia, helping them unlock business value from Similarweb's digital intelligence platform.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term client relationships, renewals, and upsell opportunities for the Similarweb platform.
Domain
Digital marketing intelligence / SaaS
Deliverable
client delivery
Required skills
Strategic advisory, churn risk management, data fluency, problem-solving, critical thinking, relationship building, product expertise
Preferred skills
Knowledge of digital marketing landscape, fluency in a South-East Asian language, experience using AI agents for insights
Technologies
Similarweb platform, AI agents
Responsibilities
Serve as the primary point of contact for assigned accounts, guide customers through their platform journey, proactively identify and mitigate churn risks, drive renewals and upsell opportunities, maintain deep product expertise, and ensure high client engagement.
Seniority
Senior, hands-on IC