Director, Key Account Management (Coupang Eats)
Core
Leading strategic partnerships with major Enterprise F&B brands to drive brand growth and Coupang Eats' GMV expansion.
Role type
Director, Key Account Management (Strategy & Account Leadership)
Builds
Strategic partnerships, joint business plans, and tailored growth solutions for Enterprise F&B clients.
Domain
Food Delivery / Marketplace / Enterprise B2B Sales
Deliverable
client delivery
Required skills
Strategic partnership building, C-level executive communication, business performance analysis, account planning, consultative selling, cross-functional alignment, team leadership, KPI-driven execution
Preferred skills
Strategy consulting, F&B industry experience, platform business experience, Joint Business Planning (JBP), data-driven decision making
Technologies
CRM, Promotion, Ads, New Menu, Data analytics
Responsibilities
Build and manage long-term strategic relationships with C-level stakeholders of major Enterprise F&B brands; Analyze business performance and market dynamics to identify growth opportunities and execute strategic initiatives; Align on mid-to-long-term business agendas through Account and Joint Business Planning; Develop and execute tailored growth solutions leveraging CRM, promotions, ads, and new menus; Lead and coach two KAM units, enhancing Team Leads and AMs' account management and consultative selling capabilities; Drive end-to-end execution of major growth initiatives by aligning Product, Marketing, Ads, Operations, and Data teams.
