Bilingual Enterprise Customer Success Manager
Core
Lead strategic partnerships for Too Good To Go's surplus food marketplace in Canada, driving account growth, retention, and product adoption for key enterprise clients.
Role type
Senior Enterprise Customer Success Manager
Builds
Strategic account plans, performance reviews (QBRs), and tailored solutions for food waste reduction partners.
Domain
Food & Beverage / Sustainability / Marketplace
Required skills
Bilingual English/French, Account Management, Solution Selling, Data Analysis, Stakeholder Management, Project Management, CRM proficiency, Strategic Planning
Preferred skills
MEDDICC methodology, Food/Hospitality industry experience, Bachelor's degree in Business/Marketing
Technologies
Salesforce, Ninja, Looker, Asana, Google Drive
Responsibilities
Manage full account lifecycle from onboarding to optimization; conduct Quarterly Business Reviews; analyze store data to forecast meal savings; onboard and train new stores; advocate for client needs; optimize supply quality and store coverage.
Seniority
Senior, hands-on IC