Manager, Customer Success - Dublin (Israel/Iberia)
Core
Hire, develop, and coach Customer Success Managers to drive customer retention, expansion sales, and revenue growth at scale.
Role type
Senior IC Customer Success Manager (Team Lead)
Builds
Customer relationships and revenue growth for B2B tech clients
Domain
B2B SaaS / Observability and Security
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success management, Account Management, Team leadership, Sales cycle management (renewal/expansion), Contract negotiation, B2B tech domain knowledge
Preferred skills
Portuguese or Spanish fluency, Experience in scaling environments
Technologies
MEDDIC, Command of the Message
Responsibilities
Drive and influence the full renewal and expansion sales cycle, Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth, Focus on talent attraction, retention, and development to create high-performance teams, Act as a regional/segment owner and escalation point for relevant matters, Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges, Serve as an advisor and role model for exemplary customer service
Seniority
Manager, hands-on IC with team leadership
