Senior Customer Success Manager
Core
Partner with agile, technology-focused brands (100-1,000 employees) to drive renewals, retention, and feature adoption while acting as a trusted advisor.
Role type
Senior Customer Success Manager (Scale Team)
Builds
Customer success plans, strategic guidance, and product adoption strategies for mid-market tech brands.
Domain
SaaS / Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, strategic advisory, feature adoption enablement, customer advocacy, usage analysis, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics, Programming)
Preferred skills
PMP or Agile certification, significant project management experience
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Analytics, HTML
Responsibilities
Partner with Account Executives to drive renewals and net retention; build shared Success Plans to drive feature adoption; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams to ensure seamless customer support; mentor junior colleagues; act as escalation point for customers.
Seniority
Senior, hands-on IC
