Mid-Market Customer Success Manager - Americas
Core
Partner with mid-market and growth-stage organizations to drive adoption, deliver strategic guidance, conduct product trainings, and identify opportunities for expanded use cases and long-term value realization for Ashby's hiring platform.
Role type
Mid-Market Customer Success Manager (High-Touch)
Builds
Adoption and engagement for Ashby's enterprise hiring software across a portfolio of ~60 customers.
Domain
B2B SaaS / HR Tech / Talent Acquisition
Deliverable
product features
Required skills
B2B SaaS customer success experience, portfolio management, cross-functional collaboration, product expertise, technical problem-solving, training and enablement, data-driven decision making
Preferred skills
Experience with complex systems and workflows, ability to explain technical concepts simply, strong communication and listening skills, detail orientation, agility in fast-growing environments
Technologies
Ashby hiring platform, CRM systems, reporting tools
Responsibilities
Drive customer adoption and long-term optimization of complex technologies, manage a portfolio of approximately 60 mid-market customers, partner cross-functionally with Sales, Marketing, Product, and Support teams, conduct product trainings and partnership reviews, advocate for customer needs to influence product roadmap, prioritize time across a broad book of business to maximize impact
Seniority
Mid-level, hands-on IC
