Supervisor, Aircover
Core
Lead a team of AirCover specialists to manage escalated cases, property damage claims, and personal safety investigations for Airbnb hosts and guests.
Role type
Senior IC team lead (claims & operations)
Builds
AirCover service for hosts and guests
Domain
Travel / Hospitality / Insurance
Deliverable
client delivery
Required skills
Team leadership, claims investigation, crisis management, data analysis, process improvement, stakeholder collaboration
Preferred skills
Insurance/liability claims experience, Third Party Administrators/Adjusters concepts
Technologies
None stated
Responsibilities
Manage team performance, volume, and SLAs; handle urgent escalations and complex investigations; coach and develop team members; drive process improvements; serve as point of contact for sensitive cases
Seniority
Senior, hands-on IC with people management
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