Booking Operations Support Lead
Core
Lead booking operations support for travel advisors, resolving complex GDS and supplier issues while managing a global contractor team.
Role type
Senior IC support operations lead
Builds
Scalable booking support workflows and contractor management processes
Domain
Travel technology and customer support
Deliverable
client delivery
Required skills
GDS systems, ticketing platforms, SLA/CSAT metrics, SOP creation, team management, data querying, process automation
Preferred skills
Travel industry background, analytics tools, customer experience tools
Technologies
Intercom, Zendesk, GDS systems
Responsibilities
Resolve complex booking escalations end-to-end, manage global contractor support team, communicate with hotels to fix reservation issues, drive tooling and process improvements, mentor new team members
Seniority
Senior, hands-on IC with team leadership
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