Head of Revenue Strategy & Execution - CX
Core
Own the annual CX GTM plan, global retention forecast, and operating model for Asana's post-sales business to drive customer retention and growth.
Role type
Senior IC Head of Revenue Strategy & Operations (CX)
Builds
Post-sales GTM plans, global forecasting methodologies, operating rhythms, and data standards for Customer Success, Renewals, Support, and Professional Services.
Domain
SaaS / Post-sales Revenue Operations / Customer Retention
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Revenue Strategy & Operations, Customer Success Operations, Management Consulting, Team Leadership (3+ years), End-to-end Strategy & Operations Ownership, Strategic Program Design, Executive Partnership, Annual GTM Planning, Book Carve & Capacity Modeling, Quota Setting, Change Management, Process Scalability
Preferred skills
AI tools adoption, BI tools (Tableau), SQL (Databricks)
Technologies
Salesforce, Tableau, SQL, Databricks
Responsibilities
Lead planning and resource allocation for the post-sales organization; Set forecasting methodology and accuracy standards for retention; Build and maintain global operating models and business rhythms; Drive cross-functional initiatives to change the retention motion; Lead territory design, GTM policy enforcement, and CRM data hygiene; Own the RevOps Inbox and drive AI-led process improvements; Hire, coach, and develop a team of strategy and operations professionals.
Seniority
Senior, hands-on IC