Account Manager, Small Business
Core
Drive revenue growth and foster long-term partnerships for small to medium-sized business customers (11-200 employees) in the EMEA region using a document workflow automation platform.
Role type
SMB Account Manager (quota-carrying)
Builds
Revenue growth and customer retention for SMB clients
Domain
SaaS / Document workflow automation
Required skills
quota-carrying sales, account management, revenue forecasting, CRM hygiene, cross-functional collaboration, product advocacy, churn reduction, strategic account planning
Preferred skills
SaaS industry experience, Gong/Slack/Salesforce/SalesLoft/PandaDoc proficiency, full renewal cycle ownership, SMB market familiarity
Technologies
PandaDoc, Gong, Slack, Salesforce, SalesLoft
Responsibilities
Exceed monthly Net Dollar Retention (NDR) targets, conduct account health reviews, forecast weekly revenue, maintain CRM data accuracy, act as product advocate and feedback conduit, partner with Customer Success to minimize churn
Seniority
Mid-level, quota-carrying IC