Mid- Market Sales Associate
Core
Support onboarding for new SMB customers across domestic and global markets through telesales outreach, timely follow-ups, and low-touch engagement to drive activation and compliance completion.
Role type
Mid-market sales associate (SMB onboarding)
Builds
Customer onboarding and activation for SMBs
Domain
Fintech / Cross-border payments
Required skills
B2B sales, telesales, inside sales, customer onboarding, customer service, CRM tools (Salesforce, Salesloft, Aircall, Marketo), KYC completion, structured call/email/messaging outreach, problem-solving, Microsoft Office (Excel, Word, PowerPoint), persuasive communication, target-driven sales, high activity volume management, conversion goal delivery
Preferred skills
BPO experience, inside sales experience, aggressive follow-up cadence management, volume-based onboarding or activation targets
Technologies
Salesforce, Salesloft, Aircall, Marketo, WhatsApp, Telegram
Responsibilities
Use CRM tools to support customer onboarding and assist with KYC completion; engage prospects through structured call, email, and messaging outreach; guide customers through the onboarding process to improve conversion outcomes; manage communication with new accounts via calls, emails, and automated sequences while working with operations teams; address onboarding, operational, and payment-related issues to support a smooth customer experience; support onboarding and activation goals by maintaining consistent outreach and encouraging progress to first funded transaction; share feedback, insights, and ideas in team meetings to contribute to new business growth
Seniority
Junior to Mid-level, hands-on IC