Scaled Customer Success Manager
Core
Design and execute customer success programs for existing Japanese customers to drive engagement, adoption, and retention of the Box content management platform.
Role type
Scaled Customer Success Manager (One-to-Many focus)
Builds
Customer engagement programs, user groups, and webinars for enterprise content management adoption
Domain
Enterprise Content Management (ICM) / Digital Transformation
Deliverable
product features
Required skills
Customer program design and execution, multi-channel communication, channel partner collaboration, customer data analysis, workflow integration understanding, community management
Preferred skills
Digital marketing experience, online collaboration tools expertise
Responsibilities
Design and run customer programs via webinars and user groups, answer product questions, analyze churn indicators, deepen understanding of customer workflows, collaborate with channel partners
Seniority
Individual Contributor, mid-level
