Manager, Customer Success (Spanish Speaking)
Core
Hire, develop, and coach Customer Success Managers to drive customer retention, renewal, and expansion sales at scale.
Role type
Senior IC Customer Success Manager (Spanish Speaking)
Builds
Customer relationships, trust, and consistent revenue growth for B2B tech clients
Domain
B2B technology / SaaS / Observability and security
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, sales cycle management, contract negotiation, talent development, cross-functional collaboration, regional/segment ownership
Preferred skills
SaaS experience, fast-paced scaling environment adaptability
Technologies
MEDDIC, Command of the Message
Responsibilities
Drive and influence the full renewal and expansion sales cycle; Serve as an advisor and role model for exemplary customer service; Balance autonomy with effective communication upwards; Act as a regional/segment owner and escalation point for relevant matters; Motivate CSMs to foster customer relationships that build trust and achieve consistent revenue growth; Collaborate cross-functionally to drive positive customer outcomes and solve complex challenges; Focus on talent attraction, retention, and development to create high-performance teams
Seniority
Manager, hands-on IC
