Customer Success Manager, Brazil
Core
Senior Customer Success Manager building strategic partnerships with large enterprise customers to drive product adoption, operational efficiency, and value realization.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Long-term strategic partnerships with command staff, procurement, and training leads for law enforcement and public safety organizations.
Domain
Public Safety / Law Enforcement / Body-Worn Cameras
Deliverable
client delivery
Required skills
Enterprise account management, strategic partnership building, executive business reviews (QBRs), project management, product adoption tracking, data analysis, cross-functional coordination, renewal and expansion enablement, voice of the customer management.
Preferred skills
Experience with firearms environments, process improvement leadership, high-stress situation management.
Technologies
Data-analysis tools, Axon product ecosystem (body-worn cameras, Fusus, VR training).
Responsibilities
Facilitate executive business reviews and annual ROI conversations; translate deployment goals into success criteria; act as a liaison between Sales, Professional Services, Support, and the customer; flag risks and prepare for transition from deployment to adoption; drive usage insights and track product adoption; coordinate high-impact issue escalations; prepare accounts for renewal and identify upsell opportunities; collect and funnel customer feedback to product teams.
Seniority
Senior, hands-on IC