Customer Success Leader, Southern Europe & DACH
Core
Lead a dynamic customer success team to drive adoption, retention, and expansion for large enterprise accounts in legal and professional services using agentic AI.
Role type
Senior Enterprise Customer Success Leader
Builds
Scalable customer success playbooks, processes, and team capabilities for late-stage Enterprise SaaS
Domain
Legal and professional services / Enterprise SaaS / Agentic AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Leading high-performing customer success teams, designing scalable customer success strategies, mentoring and developing talent, managing large enterprise accounts, driving retention and expansion, collaborating with GTM/Product/Engineering
Preferred skills
Experience with post-IPO organizations, strategic acumen, empathy and influence, outcome orientation, agility, innovation
Technologies
agentic AI, enterprise-grade platforms
Responsibilities
Lead a dynamic customer success team towards exceptional performance, develop and implement strategic improvements to drive scalable strategies and playbooks, inspire and mentor team members, deepen client engagements through strategic interactions, introduce processes to reduce churn, work with leaders across GTM, Product, and Engineering teams
Seniority
Senior, hands-on IC with leadership responsibilities