Senior Customer Success Manager
Core
Partner with innovative brands in Japan to drive product adoption, ensure renewals, and act as a trusted advisor for customer success.
Role type
Senior Customer Success Manager (Japan market)
Builds
Customer retention, feature adoption, and strategic partnerships for enterprise clients
Domain
SaaS / Marketing Automation / Customer Engagement
Deliverable
client delivery
Required skills
Strategic account management, complex stakeholder negotiation, product enablement, data-driven usage analysis, cross-functional collaboration, upsell identification, Japanese (fluent), English (business proficient)
Preferred skills
Domain knowledge in SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, Programming (HTML)
Technologies
Braze platform, Marketing Automation tools, Analytics platforms
Responsibilities
Own client renewals, retention, and net retention targets; Drive feature adoption through shared Success Plans; Proactively analyze product usage to identify opportunities and risks; Coordinate with Technical Support and Delivery teams; Advocate for customers by synthesizing feedback for product development; Conduct Executive Business Reviews and regular check-ins.
Seniority
Senior, hands-on IC