Technical Account Manager, Japan
Core
Partner with Enterprise customers to maximize business value of Miro's Innovation Workspace by guiding workflow transformation, AI-driven adoption, and long-term platform integration.
Role type
Strategic Technical Account Manager (Enterprise SaaS)
Builds
Customer outcomes via workflow redesign, AI integration, and platform adoption strategies
Domain
Enterprise collaboration software / AI / Workflow optimization
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise SaaS account management, workflow transformation, change management, API/integration fluency, data analytics, executive-level facilitation
Preferred skills
AI tools and prompt engineering, Japanese enterprise market experience
Technologies
Miro platform, APIs, integrations
Responsibilities
Redesign and optimize customer workflows across the Discover–Define–Deliver lifecycle; Guide customers in adopting AI-driven ways of working; Support customers in integrating Miro with their ecosystem using APIs; Equip internal champions with strategies to scale adoption; Partner with Customer Success Managers to deliver Quarterly Business Reviews (QBRs); Act as a strategic technical partner anticipating customer needs
Seniority
Senior, hands-on IC