Japan CX Director
Core
Senior CX leader accountable for long-term value creation with Everpure's most strategic Japanese enterprise customers, acting as a trusted advisor to drive mutual innovation and measurable outcomes.
Role type
Senior IC Customer Experience Director (Japan)
Builds
Strategic customer success motion, 3-year CX plans, and world-class service experiences for Japanese enterprise accounts.
Domain
Enterprise Storage & Data Platform (AI/Hyperscaler ecosystem)
Required skills
Executive-level account leadership, Japanese business practices, matrix management, financial acumen, team leadership, analytical skills, negotiation, presentation skills, process orientation
Preferred skills
None stated
Technologies
None stated
Responsibilities
Own the Japan CX strategy and 3-year plan; Partner with Sales to execute integrated account plans; Maintain face-to-face presence with key stakeholders; Represent Everpure at major escalations; Champion customer requirements into Engineering and product roadmaps; Design and plan the service customer journey; Oversee Authorized Service Partner (ASP) relationships; Ensure localization of materials and processes; Own Global Strategic Account Program KPIs for Japan accounts.
Seniority
Senior, hands-on IC
