Enterprise Core Customer Success Manager
Core
Partner with top enterprise customers to ensure adoption and success of Samsara's IoT platform for physical operations, driving safety, efficiency, and sustainability.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer success plans, executive business reviews, and strategic partnerships for fleet and equipment monitoring clients
Domain
IoT / Connected Operations / SaaS
Required skills
Enterprise SaaS account management, strategic consulting, cross-functional collaboration, executive stakeholder management, technical product understanding, workshop facilitation, mentorship
Preferred skills
Fortune 500 client experience, unstructured environment adaptability, high emotional intelligence
Technologies
IoT platforms, Video-Based Safety, Vehicle Telematics, Equipment Monitoring
Responsibilities
Compose joint success plans with customers outlining objectives and metrics; Orchestrate executive business reviews with customer decision-makers; Conduct workshops to recommend workflow changes; Serve as a mentor to wider Customer Success and Support teams; Champion company cultural principles during global scaling
Seniority
Senior, hands-on IC