Customer Success Manager
Core
Partner with enterprise clients to drive outcomes on the Autonomous Marketing Platform through high-impact campaigns, complex project management, and strategic advisory.
Role type
Senior Customer Success Manager (Enterprise)
Builds
One-to-one personalized marketing campaigns across websites, email, text, and ads for enterprise brands.
Domain
Performance Marketing / AI & Data
Required skills
Enterprise client management, Campaign project management, Strategic advisory, Platform technical proficiency, Data analysis, QA & process improvement
Preferred skills
Experience with Salesforce Marketing Cloud, Klaviyo, or Braze, Agency experience
Technologies
Autonomous Marketing Platform, Salesforce Marketing Cloud, Klaviyo, Braze
Responsibilities
Serve as primary operational point of contact and strategic advisor for enterprise clients; Lead end-to-end project management of client campaigns from concept to launch; Monitor platform performance and client KPIs, surfacing risks and opportunities proactively; Partner with Product and Analytics to deploy campaigns and implement optimizations; Own campaign performance narrative in Executive Business Reviews; Test new features and provide feedback to shape product roadmap.
Seniority
Mid-Senior, hands-on IC