Manager, Renewals
Core
Lead the Renewals Business in the North American region, managing a team to drive contract value, forecast accuracy, and customer retention while collaborating with Sales, Customer Success, and Operations.
Role type
Senior People Manager (Renewals)
Builds
Renewal processes, forecasting cadences, and playbooks for the Americas region
Domain
Cybersecurity / Data Protection / Enterprise Software
Required skills
People management, team hiring and development, deal formulation and negotiation, forecasting, stakeholder management, Salesforce, Clari, CPQ, Excel, data analysis
Preferred skills
Experience in fast-growing teams, ability to navigate ambiguity, cross-cultural collaboration
Technologies
Salesforce, Clari, CPQ, Excel
Responsibilities
Hire, onboard, and develop a high-performing renewals team; Execute the 180-day renewal process to maximize contract value; Implement and deliver accurate renewal forecasting; Lead the team to exceed quarterly and annual bookings plans and GRR/NRR targets; Collaborate with internal teams to develop playbooks for renewal scenarios; Manage customer escalations and support direct reports in client meetings.
Seniority
Manager, hands-on leadership