Customer Success Executive

San FranciscoFull-time$182k2026-09-21 → 2026-11-10

Hybrid

Core

Strategic advisor for enterprise customers, driving retention, expansion, and executive alignment to deliver business value.

Role type

Senior Customer Success Executive (Enterprise)

Builds

Customer success plans, Strategic Business Reviews (SBRs), and cross-functional success motions.

Domain

Enterprise Identity & Access Management (IAM) / SaaS

Required skills

Executive stakeholder management, consultative selling, strategic planning, cross-functional orchestration, risk remediation, renewal management, expansion identification

Preferred skills

Enterprise security tools experience, SaaS technical product experience

Technologies

Okta Identity Cloud, Agentic AI capabilities

Responsibilities

Develop and nurture C-Level relationships to ensure retention and ROI; Design and execute proactive success plans and SBRs; Champion customers internally to mobilize cross-functional partners; Gather and surface customer feedback for product improvement; Identify renewal risks and expansion opportunities.

Seniority

Senior, hands-on IC

About Okta

Okta is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application or interview process, please use this Form to request an accommodation.