Customer Success Manager, Florida
Core
Primary liaison for enterprise SaaS customers, driving onboarding, adoption, and retention through strategic planning and business reviews.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, QBRs/EBRs, and platform adoption strategies
Domain
Enterprise SaaS, Email Security, Networking
Required skills
Strategic account management, Business review facilitation, Escalation resolution, CRM proficiency, Technical SaaS knowledge, Executive stakeholder engagement
Preferred skills
Product roadmap communication, Cross-functional collaboration, Data-driven retention strategies
Technologies
Salesforce, Jira
Responsibilities
Develop strategic relationships and guide platform adoption; Deliver regular business reviews (QBRs/EBRs) to communicate ROI; Monitor customer health and manage escalations; Coordinate with Product, Engineering, and Sales teams; Maintain expert knowledge of the product roadmap; Execute customer success plans to address risks.
Seniority
Senior, hands-on IC
