Customer Success Manager
Core
Trusted advisor helping high-volume customers navigate their journey on MongoDB using proactive, scalable engagement strategies to maximize lifetime value and success.
Role type
Senior Customer Success Manager (Technical)
Builds
Scalable customer success programs and processes for a diverse portfolio of thousands of expanding MongoDB customers.
Domain
Database technology (NoSQL) / Cloud-native data platform
Required skills
Technical customer success, account planning, portfolio management, data-driven insights, 1:1 and 1:many engagement strategies, revenue realization forecasting, internal cross-functional collaboration, AI-driven tool utilization
Preferred skills
Experience with consumption-based products, designing workflows using AI or automation, managing scaled or pooled portfolios
Technologies
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure, AI-driven tools
Responsibilities
Lead and scale customer onboarding by leveraging product adoption telemetry to monitor health and mitigate risks; Drive ongoing consumption and value realization through targeted campaigns and data-driven insights; Own account plans to drive customer maturity, retention, and revenue realization; Track and report progress against key business outcomes and forecast revenue retention; Amplify customer voice to inform product roadmap and coordinate across Sales, Product, and Support teams.
Seniority
Mid-to-Senior, hands-on IC with portfolio accountability
