Principal, Customer Solutions Manager, RDS Service Team
Core
Lead high-stakes enterprise cloud engagements for AWS RDS, acting as a strategic advisor to resolve critical escalations and drive cross-organizational alignment.
Role type
Principal Customer Solutions Manager (Enterprise Cloud)
Builds
Escalation response mechanisms, automation models, dashboards, and reports for AWS RDS service improvements.
Domain
Cloud Computing / Database Services (RDS)
Deliverable
client delivery
Required skills
Leading complex large-scale IT/technical programs, cross-functional team leadership, high-stakes decision making under pressure, strategic advising to C-suite, thought leadership, mentoring senior leaders, synthesizing patterns into product insights
Preferred skills
PMP/SCRUM/Agile/SAFe certification, software development lifecycle knowledge, AWS/cloud services implementation, database and SQL experience, emerging technologies (Generative AI)
Technologies
AWS, RDS, SQL, Generative AI
Responsibilities
Own and drive response to critical executive-visible escalations; coordinate responders across sales, architecture, support, and partners; communicate status to senior leadership; develop automation and coordination models; mentor other leaders and develop thought leaders; provide customer insights to inform product roadmap
Seniority
Principal, hands-on IC with heavy mentorship and strategy