Outside Account Manager
Core
Own and grow strategic partnerships with SMB restaurant partners to drive long-term growth, profitability, and retention on the DoorDash platform.
Role type
Senior IC strategic account manager (SMB restaurant)
Builds
Strategic account plans, growth strategies, and product recommendations for restaurant merchants
Domain
Food delivery / Restaurant & Hospitality
Deliverable
client delivery
Required skills
Account management, business review facilitation, strategic planning, risk mitigation, data analysis, cross-functional influence, executive presence
Preferred skills
Restaurant industry P&L knowledge, third-party delivery platform expertise, mentorship
Technologies
Salesforce, Outreach, Tableau, Sigma
Responsibilities
Manage a portfolio of SMB restaurant partners to drive measurable growth and retention; Conduct high-impact business reviews focused on growth strategies and profitability; Proactively adjust account plans and growth strategies based on merchant needs; Identify and mitigate risks to protect merchant health; Recommend and sell DoorDash products to support merchant efficiency; Surface merchant insights to inform product improvements and GTM strategy
Seniority
Senior, hands-on IC with strategic autonomy