Lead Renewals Manager
Core
Own end-to-end renewal processes for a portfolio of customers, focusing on complex and strategic accounts to drive revenue retention.
Role type
Senior individual contributor Lead Renewals Manager
Builds
Revenue retention and contract execution for enterprise customers
Domain
SaaS / Customer Engagement / Revenue Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic account management, complex deal negotiation, commercial judgment, forecasting, churn analysis, process improvement, CRM proficiency, mentorship
Preferred skills
Japanese language proficiency
Technologies
Salesforce CRM, quoting systems, reporting tools
Responsibilities
Lead end-to-end renewal process for strategic accounts, provide guidance on complex renewal structures and pricing, own internal quoting and Order Form processes, lead regional forecast discussions, analyze churn and retention trends, mentor Renewal Managers, identify opportunities to improve renewal workflows and CRM data quality.
Seniority
Senior, hands-on IC with mentorship responsibilities