Senior Customer Success Manager, Industry
Core
Partner with high-profile established brands to drive renewals, retention, and net retention targets while acting as a trusted advisor to maximize product value and adoption.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, strategic guidance, and advocacy programs for enterprise clients
Domain
SaaS / Marketing Technology / Customer Engagement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, strategic advisory, customer advocacy, product usage analysis, stakeholder management, project management, technical domain knowledge (SaaS, Mobile, APIs, Marketing Automation, Analytics)
Preferred skills
PMP or Agile certification, formal project management experience, mentorship experience
Technologies
Braze platform, SaaS, Mobile, APIs, Marketing Automation, Analytics, HTML
Responsibilities
Partner with Account Executives to drive renewals and retention; build shared Success Plans with customers; proactively analyze product usage to identify risks and opportunities; coordinate with Technical Support and other teams; act as escalation point; provide mentorship to junior colleagues
Seniority
Senior, hands-on IC with mentorship responsibilities
