Customer Success Manager (Scaled)
Core
Trusted advisor helping high-volume customers navigate their journey on MongoDB using proactive, scalable engagement strategies to maximize customer lifetime value and success.
Role type
Senior Customer Success Manager (Scaled)
Builds
Scalable customer success programs and processes for a diverse portfolio of thousands of expanding MongoDB customers.
Domain
Database technology / Cloud-native data platform
Required skills
Technical customer success, Solutions Architecture, Professional Services, Technical Account Management, Portfolio management, Data-driven insights, AI-driven tools, Revenue realization, Account planning
Preferred skills
Managing scaled or pooled portfolios, Designing workflows using AI or automation
Technologies
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
Responsibilities
Lead and scale effective customer onboarding leveraging product adoption telemetry; Drive ongoing consumption and value realization through 1:1 and 1:many engagements; Own elements of the account plan driving customer maturity and lifetime value; Track and report progress against key business outcomes and forecast revenue retention; Amplify the voice of the customer to inform product roadmap and coordinate across internal teams.
Seniority
Senior, hands-on IC
