Enterprise Customer Success Manager (French Speaking)
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest and most strategic enterprise customers to ensure loyalty, advocacy, and growth opportunities.
Role type
Senior Enterprise Customer Success Manager (French Speaking)
Builds
Customer adoption, loyalty, and contract growth for Datadog's observability and security platform
Domain
SaaS / Observability and Security Platforms
Deliverable
client delivery
Required skills
Enterprise account management, onboarding project management, usage trend analysis, B2B SaaS experience, observability and security platform knowledge, C-level communication
Preferred skills
Experience with Fortune 1000 companies, global brand experience
Technologies
Datadog platform
Responsibilities
Partner with Account Executive and Solution Engineering teams to onboard and train Enterprise customers; Build relationships to achieve loyalty and advocacy; Collaborate cross-functionally with sales, support, enablement, product, finance, and legal teams; Own and project manage the on-boarding process for new customers; Monitor and analyze usage trends to uncover renewal risks and identify contract growth opportunities; Align customer technical and business objectives with platform offerings
Seniority
Mid-Senior, hands-on IC