Enterprise Customer Success Manager
Core
Proactively drive new product attachment and build strong relationships with Datadog's largest and most strategic enterprise customers in Korea.
Role type
Enterprise Customer Success Manager (IC)
Builds
Customer loyalty, advocacy, and contract growth opportunities for enterprise accounts
Domain
B2B SaaS / Observability and Security Platform
Deliverable
client delivery
Required skills
Enterprise account management, onboarding and adoption strategy, cross-functional collaboration, usage trend analysis, contract growth optimization, C-level communication
Preferred skills
Fortune 1000 experience, B2B tech/SaaS background, travel for onsite visits
Technologies
Datadog platform, MEDDIC sales methodology, Command of the Message
Responsibilities
Partner with Account Executives and Solution Engineering to onboard and train enterprise customers; Build relationships to achieve loyalty and advocacy; Collaborate cross-functionally with sales, support, enablement, product, finance, and legal; Project manage the on-boarding process for new customers; Monitor usage trends to uncover renewal risks and identify growth opportunities
Seniority
Mid-level, hands-on IC