Customer Success Associate
Core
Drive adoption, identify growth opportunities, and ensure successful product use and retention for a high volume of Datadog customers.
Role type
Associate-level Customer Success Manager (Sales-adjacent)
Builds
Customer retention and upsell/cross-sell strategies for observability and security platform
Domain
SaaS / Observability / Security
Deliverable
client delivery
Required skills
contract negotiation, overcoming pricing objections, account management, usage trend analysis, cross-functional collaboration, strategic relationship building
Preferred skills
sales career growth mindset, customer advocacy
Technologies
Datadog platform
Responsibilities
Manage the full sales cycle and proactively build strategic relationships with customers; Manage requests including technical support escalations, billing questions, and enablement requests; Pivot account management strategy based on customer requirements; Act as an advisor to ensure effective solution leveraging; Monitor usage trends to uncover renewal risks and support adoption rates.
Seniority
Associate, entry-level IC (0-2 years experience)
