Enterprise Customer Success Manager
Core
Drive healthy adoption and positive experience for Datadog's largest and most strategic enterprise customers.
Role type
Enterprise Customer Success Manager
Builds
Customer success plans and adoption strategies for enterprise accounts
Domain
B2B SaaS / Observability and Security
Deliverable
client delivery
Required skills
Enterprise account management, B2B SaaS experience, strategic relationship building, usage trend analysis, cross-functional collaboration, onboarding project management
Preferred skills
Discovery and pain point identification, complex concept communication, team best practices development
Technologies
Datadog platform
Responsibilities
Partner with Sales and Technical Solutions to drive adoption from onboarding to maturity; Own and project manage the on-boarding process for new customers; Discover, own and manage the customer's success plan; Ensure consistent alignment with decision makers on investment impact; Proactively build and maintain targeted relationships with people of influence; Monitor and analyze usage trends to uncover renewal opportunities and risks; Act as the primary owner of customer adoption and health
Seniority
Mid-level, hands-on IC
