Customer Success Associate
Core
Provide training and onboarding support to existing Datadog customers while executing upsell and cross-sell opportunities to maximize customer experience and product adoption.
Role type
Customer Success Associate (Hybrid Sales/CS)
Builds
Upsell and cross-sell campaigns for existing customers
Domain
Observability and Security Platform (SaaS)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Upsell and cross-sell execution, contract negotiation, troubleshooting, cross-functional collaboration, solution advisory, multitasking, time management
Preferred skills
Customer-first mindset, hybrid career growth interest, written and verbal communication
Technologies
Datadog platform, MEDDIC, Command of Message
Responsibilities
Identify upsell opportunities for small existing customers, manage the full sales cycle for upsell/cross-sell, improve customer experience and troubleshoot for long-term adoption, partner with customers to increase loyalty, collaborate with internal teams (support, product, finance, legal), advise customers on effective solution utilization