Customer Account Executive, Strategic Enterprise
Core
Manage and grow strategic enterprise customer relationships, driving retention, expansion, and overall satisfaction for large organizations.
Role type
Senior Account Executive (Strategic Enterprise)
Builds
Customer engagement platform (mobile, web, email) for brands
Domain
Marketing Technology / SaaS
Required skills
Enterprise SaaS sales, Account Management, complex organization navigation, executive-level business acumen, retention strategy, CRM management (Salesforce/Clari), whitespace analysis, cross-functional collaboration
Preferred skills
Startup technology experience, mobile/web/email digital trends, travel availability
Technologies
Salesforce, Clari
Responsibilities
Own defined customer relationships including expansion and renewal activities; Develop commercial relationships and joint business vision; Create strategies to retain existing business; Partner with cross-functional teams to secure renewals; Nurture and close account expansion deals (upsell/cross-sell); Achieve quarterly upsell and renewal targets; Proactively analyze customer product usage and identify growth opportunities
Seniority
Senior, quota-carrying IC
