Customer Retention Executive
Core
Secure and expand recurring revenue for BeyondTrust's customer base by driving renewals and identifying expansion opportunities.
Role type
Customer Retention Executive (IC)
Builds
Recurring revenue through renewals and upsells for cybersecurity SaaS products
Domain
Cybersecurity / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer negotiation, problem-solving, data reporting and analysis, cross-functional collaboration, SaaS value proposition communication, escalation management
Preferred skills
SaaS industry experience, CRM/ERP knowledge, Microsoft Office and Salesforce proficiency
Responsibilities
Attain annual renewal bookings and migration quotas, serve as point of contact for perpetual customer accounts, participate in add-on and upsell opportunities, build and interpret data related to renewals and lost opportunities, handle customer escalations, establish alignments with internal teams (Sales, Order Management, Billing, Support)
Seniority
Individual Contributor, entry to mid-level
