Renewal Specialist (German Market)
Core
Act as primary point of contact for customers during the renewal process, turning leads into revenue opportunities and securing Microsoft license renewals for SMBs.
Role type
Account Renewal Specialist (SMB focus)
Builds
Microsoft cloud license renewals and upsell/cross-sell opportunities for small and medium businesses
Domain
B2B Technology Sales (Cloud Services)
Deliverable
client delivery
Required skills
BANT qualification, stakeholder coordination, customer needs analysis, customized pitching, Microsoft Office Suite proficiency
Preferred skills
Azure/Office 365/Dynamics 365 sales experience, technical sales or presales background, degree in CS/Math/Engineering
Technologies
Microsoft Azure, Office 365, Dynamics 365
Responsibilities
Filter renewal leads using BANT criteria, engage SMBs to identify upsell/cross-sell opportunities, coordinate with Solution Specialists and internal stakeholders (PCM, TCM, CE) to close renewals on time
Seniority
Mid-level IC