Strategic Account Manager, Firefox Enterprise
Core
Primary point of contact for assigned customer accounts to drive Firefox Enterprise adoption, engagement, and satisfaction in France.
Role type
Strategic Account Manager (Enterprise SaaS)
Builds
Firefox Enterprise browser adoption and retention for business and government customers
Domain
Enterprise security, privacy-focused web browser, SaaS
Deliverable
client delivery
Required skills
Enterprise SaaS account management, relationship building, retention and renewal management, expansion opportunity identification, cross-functional coordination, negotiation and influence
Preferred skills
Experience in infrastructure or security sales, ability to travel within France, willingness to accommodate U.S. business hours
Technologies
Firefox Enterprise
Responsibilities
Serve as primary point of contact for assigned accounts, build long-term client relationships, understand customer goals and business needs, drive adoption and engagement, manage renewals and retention risks, coordinate with internal teams, identify expansion opportunities, track account health metrics, conduct business reviews, resolve and escalate issues
Seniority
Mid-Senior, hands-on IC