Enterprise Customer Success Manager
Core
Partner with mid-to-large enterprise accounts to drive wide-scale business transformation, building multi-year success plans and aligning with executive stakeholders to turn operational data into measurable outcomes.
Role type
Senior Enterprise Customer Success Manager
Builds
Multi-year customer success plans and joint value narratives for complex enterprise organizations
Domain
IoT / Connected Operations / SaaS
Deliverable
client delivery
Required skills
Executive stakeholder management, strategic planning, cross-functional collaboration, data-driven business reviews, complex problem solving, SaaS platform expertise
Preferred skills
Enterprise SaaS experience, Fortune 500 client experience, large-scale business solutions
Technologies
IoT platforms, SaaS platforms
Responsibilities
Conduct workshops to understand customer business and recommend platform leverage; Lead data-driven business reviews with senior decision-makers; Translate platform expertise into industry-specific value narratives; Champion company cultural principles during global scaling.
