Lead, Customer Success Operations Analyst
Core
Build automation and analytics to drive retention and growth for Rubrik's B2B SaaS customers, acting as the operational bridge between Customer Success, Renewals, RevOps, and Engineering.
Role type
Senior Customer Success Operations Analyst (Data & Automation)
Builds
Automated customer lifecycle workflows, executive data packs, and AI-driven reporting frameworks.
Domain
B2B SaaS / Cybersecurity / Data Protection
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
SQL, Tableau, Snowflake, Salesforce, Gainsight/Totango/Planhat, workflow automation, AI/LLM tools, post-sales metrics (GRR/NRR/churn), program management
Preferred skills
Engineering or CS degree, experience with agentic AI systems
Technologies
Salesforce, Snowflake, Tableau, Gainsight, Totango, Planhat, LLMs
Responsibilities
Design and build automation across the customer lifecycle (onboarding, renewal triggers, risk alerts); Partner with Product/Engineering to instrument telemetry signals; Build and govern CS/Renewals dashboards and executive data packs; Design and govern product metrics across teams; Apply AI/LLM tools to automate reporting and workflows; Act as the operational bridge across RevOps, Sales Ops, Finance, and Data/BI.
Seniority
Senior, hands-on IC
