Manager, Customer Resilience Management - Customer Success
Core
Lead a team of Customer Resilience Managers to drive the post-sales journey for select Enterprise Accounts, ensuring customer health, adoption, and renewal.
Role type
Senior management-level Customer Success Manager
Builds
Customer success strategies, team performance, and account growth for enterprise clients
Domain
Cybersecurity and data protection
Required skills
Team leadership, strategic planning, cross-functional collaboration, process improvement, performance management, escalation handling, data analysis
Preferred skills
Technical background in computer-related disciplines, experience in technology companies
Technologies
Rubrik Security Cloud, Rubrik Agent Cloud
Responsibilities
Hire, coach, and mentor Customer Resilience Managers; drive account strategy and cross-functional coordination; ensure product activation and usage targets; manage renewals and prevent churn; review customer-facing deliverables; collaborate with Sales and other departments; monitor support issues and trends; collect and analyze metrics for leadership reporting; handle escalations with customer executives; set and review team KPIs.
Seniority
Senior, hands-on IC with management responsibilities
