Customer Resilience Manager - Customer Success (Remote)
Core
Drive the post-sales journey for select Enterprise Accounts, acting as the primary point of contact to maximize ROI, ensure product adoption, and manage escalations.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success plans, adoption metrics, and renewal outcomes for cloud data management clients.
Domain
Cybersecurity / Cloud Data Management
Required skills
Enterprise account management, escalation management, product adoption tracking, stakeholder management, strategic planning, cross-functional collaboration, root cause analysis, contract renewal negotiation.
Preferred skills
Technical background in computer-related disciplines, experience with AI operations or security tools.
Technologies
Rubrik Security Cloud, Rubrik Agent Cloud, cloud data management platforms.
Responsibilities
Develop and drive customer success plans to achieve business objectives; monitor customer environments to proactively prevent issues; own product activation and track adoption against goals; drive renewals and prevent churn; manage account and case escalations with cross-functional teams; coordinate Root Cause Analysis (RCA) for customer issues; present to executive audiences internally and externally.
Seniority
Senior, hands-on IC