Enterprise Customer Success Manager II
Core
Strategic Customer Success Manager partnering with Samsara's largest Fleet customers to ensure safety, efficiency, and sustainability of their physical operations using IoT data.
Role type
Senior IC Enterprise Customer Success Manager
Builds
IoT platform for physical operations (Video-Based Safety, Vehicle Telematics, Equipment Monitoring)
Domain
IoT / Connected Operations / Fleet Management
Deliverable
production ML models
Required skills
Strategic account management, cross-functional collaboration, executive relationship building, workshop facilitation, SaaS platform expertise, change management, mentorship
Preferred skills
Fortune 500 experience, large-scale business solutions, unstructured environment adaptability
Technologies
IoT platforms, Video-Based Safety, Vehicle Telematics, Apps, Driver Workflows, Equipment Monitoring
Responsibilities
Compose joint success plans with customers, orchestrate executive business reviews, conduct workshops to recommend workflow changes, partner with cross-functional teams, serve as a mentor to the wider Customer Success team
Seniority
Senior, hands-on IC