Enterprise Customer Success Manager
Core
Lead strategic partnerships with Fortune 500 customers to drive adoption, maximize value, and architect joint success plans for Samsara's IoT platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Strategic customer success plans and long-term value realization for large-scale physical operations clients
Domain
IoT / SaaS / Physical Operations (Construction, Transportation, Field Services)
Required skills
Strategic account management, Executive stakeholder influence, Joint success planning, Cross-functional collaboration, SaaS enterprise experience, Business transformation leadership
Preferred skills
Fortune 500 partnership experience, Technical product knowledge, Change management, Diplomatic negotiation
Technologies
Samsara Connected Operations Cloud, IoT platforms
Responsibilities
Lead strategic engagements to understand current operations and recommend workflow transformations. Architect joint success plans defining metrics and timelines. Orchestrate executive business reviews with customer decision-makers. Influence internal roadmaps across Product, Finance, and Support. Champion company cultural principles during global scaling.
Seniority
Senior, hands-on IC