Senior Customer Architect
Core
Trusted Technical Advisor defining Technical Success Plans to guide customer adoption, eliminate frictions, and drive Elastic solution consumption.
Role type
Senior Customer Architect (Post-Sales)
Builds
Technical Success Plans and adoption roadmaps for Elastic Search AI Platform customers
Domain
SaaS / Search & Observability / Security
Deliverable
client delivery
Required skills
Technical success planning, customer journey management, technical guidance, business goal alignment, technical friction elimination, solution consumption analysis
Preferred skills
Elastic stack experience (Elasticsearch, Logstash, Kibana), Observability, Security, Enterprise Search, Solutions Architect background
Technologies
Elasticsearch, Logstash, Kibana, Elastic Stack
Responsibilities
Define and communicate technical success criteria and plans for customers; Collaborate with account teams to provide ongoing technical coverage; Guide customers from onboarding to sustained usage and expansion; Identify and eliminate technical frictions to smooth adoption; Liaise with support teams to optimize resolution experiences; Continuously review consumption and suggest upgrades to drive value and ARR growth
